• Normal 0 19 false false false EN-US X-NONE X-NONE Goods purchased on the website are returned and/or changed in accordance with Articles 6.362 and 6.363 of the Civil Code of the Republic of Lithuania, as well as the Government of the Republic of Lithuania in 2014 year July 22 Resolution No. 738 approved by the "Retail Rules".

    In order to return the quality product(s), the user must notify the company in writing (by e-mail: and complete the request for return of the goods. If the user, when purchasing the item, took advantage of the opportunity to take the item back to the company's shop, he can himself deliver the returned goods/goods to the store during the hours of the shop.

    The user can use the second to return the quality and unused goods within 14 (fourteen) working days after delivery of the goods to him, informing the company about it.


    Return of goods shall be subject to the following conditions:

    The user's notice to the company about the return of the goods is presented without delaying the deadlines for the return of the goods;

    the returned item must be in the original, orderly package;

    the product must be intact by the user;

    the product must not be used (not tested), it has not lost its appearance (undamaged labels, non-shielded protective films, etc.) (this item does not apply in the case of the return of a defective product);

    the return item must be the same set of items as received by the user;

    all gifts presented with the purchased goods must be returned together with the returned goods;

    when returning the goods, it is necessary to submit a document for its purchase and a completed return document;

    the cost of the purchase and return of the product shall be borne by the user, except for the return of the defective product - in which case the costs of the return of the product shall be borne by the company;

    the money for returned goods is returned to the bank account specified by the user.

    If the user has purchased a complete set of goods from the company on the website as a single item, he must return the complete set of goods to the company, i.e. the user shall only exercise the right to return the goods in respect of all goods in the set.

    The company has the right to refuse to accept the goods returned by the user if the conditions for the return of the goods have not been observed.

    If the user has properly used the right to return the goods, the money is returned to him within 30 (thirty) calendar days after the company received the user's notice and if the user does not return the goods to the company, the term provided for in this item shall be calculated from the date of return of the goods to the company.

    The company has the right not to return to the user the amounts paid to it until the goods have been returned to the company and have not been checked.

    If the price difference results in the change of the goods, the user must settle with the company according to the recalculated prices.